Shipping policy

Our Shipping Policy

 

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. 

  • USPS First Class and Priority mail for All orders with tracking information. Tracking information will be sent by email.
  • Fedex shipping for most international orders. Tracking information will be sent by email. Please check spam box or contact us for tracking information and set up a delivery time if you are not at home to receive the package. 

  • It is the customers responsibility to track the package by USPS/Fedex. Go to USPS.com to track your order. Packages in the USA typically take 3-5 days to arrive after it was shipped. Go to Fedex.com to track your order. International orders by Fedex can take 7-10 business days.

    All packages will be shipped within 2-4 days unless order is incomplete such as missing apartment number, missing shake flavors or incomplete or incorrect address. Holidays may delay shipping. Lost claims must be made with fedex within 2 weeks of order. 

  • If the package is returned undeliverable because the customer entered the wrong shipping address the customer will be responsible for reshipping charges. The returned package will not be reshipped until the returned package has been received to Help hair Inc.

  • Free items that are damaged or not delivered will be replaced on their next  order unless the customer wants to pay for additional shipping.

  • HelpHair.com does not guarantee that delivery within any specific time frame. 
  • Original outbound shipping charges will be deducted from final credit amount for all orders returned where items ordered where ordered in error.  
  • Customer will be responsible for return shipping, unless order is received defective, damaged or order is mis-shipped by helphair.com. 

  • If signature is needed please state in comments. We reserve the right to send with signature confirmation or or to send with signature confirmation to a local Fedex office for pick up near customers home if needed to assure proper delivery. We are not responsible for packages delivered to a home. apartment,  business , business center, mail center , or 3rd party carrier such as a freight forwarder or apartment complex with mail room or door man or front desk if package had been marked delivered but is lost or stolen or misplaced. To avoid this issue in comments state authorized signature needed for delivery and we will add it to the shipping order at no additional cost. 

  • If a package is marked delivered and the customer claims they have not received the package then they must check with their local mailman or Fedex office to see where it was placed. If it is not found then it will be reported to the local authorities as stolen. All purchases of physical items from Help Hair are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
  • International orders must be tracked by the customer to assure custom clearance upon paying VAT in your country. VAT is the sole responsibility of the customer. If Help Hair is charged VAT from the customers shipped package then we reserve the right to charge the credit card of the customer for the amount due or invoice the customer for the balance. Please contact distributors in Australia at info@helphair.com.au and Poland at info@helphair.pl for local sales. 

  • A notice may or may not be sent out by the local customs office or Fedex and it is the sole responsibility of the customer to follow their package or it may be returned by the customs office or fedex with out notification by that office. If package is returned unclaimed or denied by customs to Help Hair Inc then the customer will be responsible to pay shipping costs again to reship the package. Local customs and approvals for import are the sole responsibility of the individual customer. 

  • When opening the package please be careful not to cut into the pouch with a knife because the pouches can get damaged and a slit will allow the shake content to pour out
  • Any package that is damaged by the USPS postal service must be reported to Help Hair and a picture of the damaged box must be submitted via email or text at 1-561-420-2400  to Helphair.com to make a claim. 
  • Any shipment that is sent and is tracked by USPS.com or Fedex as delivered but customer declares it is missing will be determined to be a lost or stolen item and a full investigation will be conducted. The customer must contact the Post Office or Fedex and file a claim. 
  • UK Customers ordering Help Hair Whey protein because of Brexit need a note from their doctor and are limited to 2 shakes per order. All other products do not need a doctor's note and there are no limitations on number of products. We will provide a note if needed for the shipment.
  • Help Hair has the right to replace a whey protein shake with a vegan shake if needed to pass UK customs inspection. UK customs is unpredictable and does not follow their guidelines. 
  • We are not responsible for international customs confiscation or if returned because customer did not see notice for pick up or did not pay for VAT.
  • If a customer requests a chargeback with their credit card company their account will be on hold until the dispute is resolved.